For USA orders:
Hello,
Thank you for checking in with us!
All single unit MEATER probe rewards are currently waiting to be shipped out at our fulfillment partner’s warehouses. Despite several technical delays, we will be able to finish shipping all USA MEATER deliveries next week, and you will likely receive your MEATER soon. Thank you so much for being patient and supportive throughout our campaign.
To help ensure order accuracy, we’re happy to announce that we’ve partnered with the crowdfunding platform Backerkit! You’ll receive an email confirmation from them with your shipping address once we are ready to ship your unit. Your order will not ship until you reply to confirm your mailing address, so please be sure to check your inbox regularly.
Let us know if you have any further questions, and thank you again for your support!
For International Orders:
Hello,
Thank you for checking in with us!
We’re almost finished fulfilling all domestic Kickstarter rewards, and we’ll be starting shipments to international destinations soon. International fulfillment will be completed in two phases: First, we’ll send out a smaller batch to test our new fulfillment provider. Once everything checks out, we’ll begin to fulfill international orders in larger quantities, and your order will likely ship in a few weeks.
To help ensure order accuracy, we’re happy to announce that we’ve partnered with the crowdfunding platform Backerkit! You’ll receive an email confirmation from them with your shipping address once we are ready to ship your unit. Your order will not ship until you reply to confirm your mailing address, so please be sure to check your inbox regularly.
Thanks so much for remaining patient and supportive throughout our campaign. We’re delighted to tell you that so far, product feedback has been extremely positive, and we hope your experience will be just as wonderful once your MEATER arrives.
Please let us know if you have any further questions!
For Indiegogo contributors who ordered only MEATER probe:
Hello,
Thank you for checking in with us!
Our current plan is to begin fulfillment of Indiegogo perks in the next few weeks, shipping by region in order of backer number. Orders are scheduled to begin shipping before the end of July, and all orders should be completed by late September. Thank you so much for being patient and supportive throughout our campaign.
To help ensure order accuracy, we’re happy to announce that we’ve partnered with the crowdfunding platform Backerkit! You’ll receive an email confirmation from them with your shipping address once we are ready to ship your unit. Your order will not ship until you reply to confirm your mailing address, so please be sure to check your inbox regularly.
Let us know if you have any further questions, and thank you again for your support!
For anyone who ordered both the MEATER Probe and MEATER Block:
Hello [customer name],
Thank you for checking in with us!
COPY/PASTE SINGLE PROBE EXPLANATION FROM ABOVE HERE, DEPENDING ON WHERE THEY PRE-ORDERED FROM
To help ensure order accuracy, we’re happy to announce that we’ve partnered with the crowdfunding platform Backerkit! You’ll receive an email confirmation from them with your shipping address once we are ready to ship your unit. Your order will not ship until you reply to confirm your mailing address, so please be sure to check your inbox regularly.
With regards to your MEATER Block order, we’re still validating the new MEATER Block hardware, as we had to redesign and upgrade the components in order to improve the wireless range, but we hope to finalize the design soon.
Until everything is finalized, we cannot provide a definitive ship date, but we estimate that shipping will begin early in Q4. We have already purchased all the long lead time parts, so we can move quickly into the production phase as soon as we give the new design the thumbs up.
Let us know if you have any further questions, and thank you again for your support!
WHERE IS MY MEATER BLOCK?
RESPONSE:
Thank you so much for your patience, and we appreciate your support of the MEATER Block. We’re still validating the new MEATER Block hardware, as we had to redesign and upgrade the components in order to improve the wireless range, but we hope to finalize the design soon.
Until everything is finalized, we cannot provide a definitive ship date, but we estimate that shipping will begin early in Q4. The good news is, we have purchased all the long lead time parts, so we can move quickly into the production phase as soon as we give the new design the thumbs up.
Thank you again for your support and loyalty, which has allowed us to go through the trials and errors of production. Stay cool and don’t hesitate to contact us again at any time!
I NEED TO CHANGE MY SHIPPING ADDRESS
RESPONSE:
Thanks so much for checking in with us!
You’ll receive an email asking you to confirm your shipping address once we are ready to ship your unit. If you need to update your shipping address, you’ll have a chance to do so when you reply.
Your order will not ship until you reply with confirmation, so please be sure to check your inbox regularly.
WHEN CAN I PURCHASE A MEATER?
RESPONSE:
Thanks so much for taking an interest in MEATER! We’re currently ramping up production, and are almost finished fulfilling single MEATER pre-orders placed by our Kickstarter backers.
If you want to get your hands on the device as soon as possible, we strongly suggest that you pre-order your MEATER, so that your spot will be saved in the queue once shipping begins. You can place your pre-order on our website (https://meater.com/shop/) and orders are 100% refundable up until they are shipped.
In the meantime, you can keep up to date with our progress by subscribing to our newsletter (there’s a link to do so at the bottom of our website, meater.com).
Thanks again for your interest. Stay cool and don’t hesitate to contact us at any time!
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.